IT Helpdesk Support

Website CarbonHealth Carbon Health

Our mission: to make high-quality healthcare accessible for all.

At Carbon Health, we believe in the power of health, of medicine, and of technology. We’ve built a diverse and passionate team of employees who are all driven to learn from one another and reach Carbon Health’s mission of bringing high-quality healthcare to everyone.• Ranked on Inc. 5000’s list as the 2nd-fastest-growing private company in the U.S. in 2021
• Recognized as a LinkedIn Top 50 Startup in 2020
• More than 90 clinics in 14 states and growing with a goal to reach 1,500 clinics nationwide by 2025

Are you an IT Helpdesk professional looking for your next great career move? Carbon Health is looking for someone who cares deeply about helping others and will ensure our internal IT team provides the same level of exceptional service for staff as our medical team provides for our patients. In this role, you will communicate efficiently and effectively to maintain standards, follow workflow processes with accurate documentation, and ensure that all Carbon Health internal customers are supported by an exceptional team to troubleshoot and provide solutions. We’ll ask for your input on how to improve current processes or keep them running efficiently. If this sounds like you and you’re looking to be a part of an organization that is committed to making a difference, we’d love to talk to you! We care just as much about our employees as we do our patients, and offer great benefits and perks along with with a supportive and fun culture!

*** This role is 100% remote and the ideal candidate lives in the Hawaii area (If located on west coast outside of Hawaii, working hours will be around 10:30am-7pm PST)***

What You’ll Do
-Support the organization’s day-to-day IT needs and support our geographically diverse North American workforce remotely
-Provide proposals for scaling our ability to support a rapidly growing headcount
-Productize automating the delivery and support of IT services including: networking and telephony, remote device management, single-sign on, AV, and the enforcement of security and compliance standards
-Manage staff needs and 3rd party vendors associated with providing IT help and services to internal customers by identifying, prioritizing, and confirming resolution of reported problems experienced with any and all IT services
-Keep our knowledge base up-to-date and provide training when needed
-Identify ways to streamline common processes and ensure we maximize value within the IT function
-Maintain asset inventory, software purchases, and software and service licenses

About You
-You have great people skills and are driven to help: solving people’s problems and improving the quality of their day
-Experience deploying and managing systems such as GSuite, Jamf, Meraki, and other SaaS applications
-You have the ability to learn quickly and you are comfortable evolving in a dynamic environment
-You are experienced in a primary IT role assisting remote teams consisting of employees, partners, and vendors
-You have excellent communication and customer service skills – you work well with people and can put a frustrated user at ease
-You have exceptional attention to detail including ticketing/logging/documentation habits
-Comfortable working some weekends as needed to support business needs
-Experience with the US healthcare industry (preferred)
-Experience with AWS or another cloud provider (preferred)
-Compliance experience: SOC2, HITRUST, HIPAA (optional)


-Forward-thinking, transparent, and inclusive company culture
-Competitive salary, generous paid time off, learning time off, and paid holidays
-Comprehensive benefits package including medical, dental & vision Insurance with 100% of monthly premium covered for employees & 80% for dependents
-401k with employer match, FSA, HSA, and dependent care options
-Employee referral bonus program, employee resource groups, and professional development through Udemy Business

COVID Vaccination Requirement for Candidates Seeking Employment: COVID Vaccination Requirement for Candidates Seeking Employment: Carbon Health, as both a healthcare provider and a federal contractor, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. Carbon Health has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with Carbon Health will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date unless a medical or religious exemption has been approved and a reasonable accommodation has been granted; and (2) submit proof of vaccination prior to their start date. The preceding is a condition of employment with Carbon Health.

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