IT Operations Specialist

  • Full Time
  • Honolulu

Website Decision Research Corporation

DRC is looking for qualified individuals to join our team as a technical operations specialist. Ideal candidates must possess a solid understanding of the technology and hardware/software platforms.


Duties include:

Provide support, maintenance, and monitoring for systems on Microsoft Azure
Ability to script programs using power shell and batch
Monitor daily system cycles, in addition to running testing cycles as needed
Reconcile daily system activity against 3rd party reports received from third parties
Perform as dispatcher, answering initial call, triaging the issue and assigning priority and resources
Respond to trouble tickets in a timely manner
Provide phone support to users and walk users through the problem solving process
This position is a rotating shift with required night shift work
This position also requires the ability to be an on-call 24×7 rotation
Remotely support users
Document creation and maintenance
Other Duties as Assigned



A degree in Computer Science, Information Systems Management, or a computer-related field, One year of relevant Information Technology work experience can be used in lieu of degree
Experience working with IT hardware (i.e. desktops, laptops, servers, & printers)
Excellent knowledge of or experience using Microsoft products including Windows, Office Suite (Word, Excel, Powerpoint, Outlook)
Experience in a customer support, help desk environment role
Excellent communication skills and troubleshooting skills
CompTIA or Microsoft certifications a plus
Must be able to work a flexible schedule
Must be able to work equally well in a team as well as individually
Independent, self-motivated
This position is located in our Honolulu, HI office. Applicants should reside or be in the process of relocating to Honolulu. Position requires night and weekend on call support.

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