Director of Cloud Operations

Website Decision Research Corporation


DRC is looking for a dynamic and passionate Director of Cloud Operations. As a hands on thought leader, you will be driving all operational aspects of our cloud hosted service model, including SaaS, PaaS and IaaS. You will be expected to be the company’s SME on the Microsoft Azure cloud platform, staying abreast in Azure technology and partnering with product development and client services so that DRC leverages Azure innovation. You will participate in all cloud relevant activities of the SDLC and client support to ensure our client SLAs are met or exceeded.

Role & Responsibilities

Provide strategic and tactical leadership for engineering, implementation and operation of Azure platform with respect to DRC software solutions
Enhance and maintain consistent health service monitoring capability to proactively detect and respond to operational issues across all client implementations
Sustain status as company’s SME on Azure cloud platform by participating in Azure leaning opportunities and collaborating with Microsoft Azure architects
Provide guidance and knowledge transfer of Azure platform so that DRC continually leverages Azure innovation
Collaborate with Product Team, Client Services and Client Support to ensure client deployments are consistent and complete for all aspects of our cloud offering
Work with QA to understand application performance characteristics on the Azure platform
Influence application and infrastructure level resiliency both for DRC’s software system as well as 3rd party data enrichment providers
Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building.
Work closely with QA and Release to assist in automation of software deployment and infrastructure provisioning

Experience and Skills:

10+ years in a software technical leadership role
5+ years in a management/leadership role
A bachelor’s degree in Computer Science or Engineering
Strong written and oral communication skills
Track record of managing large-scale, high-quality software products
Broad knowledge of web-based software technology using Microsoft technology
Experience identifying and documenting network design requirements for cloud-based enterprise software applications
In-depth knowledge of Azure public cloud infrastructure and services
Experience with robust network infrastructure capacity planning
Comfortable working in a fast paced environment and in ambiguous scenarios
Experience implementing application/network health monitoring systems
Experience designing, implementing and supporting 3rd party integrations to other web-based data enrichment services