IT Operations Specialist

Website Decision Research Corporation

Decision Research Corporation (DRC), a software solutions provider, is looking for qualified individuals to join our team as a technical operations specialist. Ideal candidates must possess a solid understanding of the technology and hardware/software platforms.

Duties include:

·       Provide support, maintenance, and monitoring for systems on Microsoft Azure

·       Ability to script programs using power shell and batch

·       Monitor daily system cycles, in addition to running testing cycles as needed

·       Reconcile daily system activity against 3rd party reports received from third parties

·       Perform as dispatcher, answering initial call, triaging the issue and assigning priority and resources

·       Respond to trouble tickets in a timely manner

·       Provide phone support to users and walk users through the problem solving process

·       This position is a rotating shift with required night shift work

·       This position also requires the ability to be an on-call 24×7 rotation

·       Remotely support users

·       Document creation and maintenance

·       Other Duties as Assigned

Qualifications:

·       A degree in Computer Science, Information Systems Management, or a computer-related field, One year of relevant Information Technology work experience can be used in lieu of degree

·       Experience working with IT hardware (i.e. desktops, laptops, servers, & printers)

·       Excellent knowledge of or experience using Microsoft products including Windows, Office Suite (Word, Excel, PowerPoint, Outlook)

·       Experience in a customer support, help desk environment role

·       Excellent communication skills and troubleshooting skills

·       CompTIA or Microsoft certifications a plus

·       Must be able to work a flexible schedule

·       Must be able to work equally well in a team as well as individually

·       Independent, self-motivated

This position is located in our Honolulu, HI office. Applicants should reside or be in the process of relocating to Honolulu. Position requires night and weekend on call support.

To apply for this job email your details to careers@DecisionResearch.com