Service Dispatcher

Website Pacxa

Pacxa’s team of 85 employees in Hawaii provides a wide range of technical services to many of Hawaii’s government agencies, most of Hawaii’s top 350 businesses, and nonprofit organizations.  For the past 30 years, Pacxa has provided hardware/software, technical expertise, and services to help its clients utilize technology to compete in the global marketplace. 

Exciting opportunity to be part of a growing team that provides consulting services for and IT solutions to Hawaii businesses!

 

Duties: Responsible for coordinating the Technicians within Managed Services. Primary duties include the assignment and escalation of support tickets related to technical solutions such as computer desktop and network troubleshooting, updating the ticket’s priority/status, organizing Technician schedules to ensure the schedules are efficient and productive, and following up with clients and team members as necessary. May be called to perform remote troubleshooting on incoming support requests. Investigates and resolves computer software and hardware problems and provides application software testing for standard desktop applications and business unit applications.
Ideal candidate must be able to multi-task, think logically, work in a team, and handle conflict. Must demonstrate excellent communication skills, a customer friendly attitude, and a passion for Hawaii businesses.
Education/Experience:

  • Associate’s degree in Computer Science or related field required; bachelor’s degree preferred.
  • Minimum 2 years performing technical support in an IT environment.
  • Must possess knowledge and experience in Windows Server, Citrix, and Terminal Server environments.
  • Must possess knowledge of Windows desktop operating systems, applications, networking, computer desktop hardware, and local/network printing.
  • Experience coordinating scheduling preferred.
  • 1-2 years customer service experience preferred.
  • Equivalent combination of education, experience and/or training will be considered.

Certifications/Licenses:

  • CompTIA, Microsoft, VMware, Citrix or Cisco technical certifications required.
  • Valid Hawaii Driver’s License and use of own vehicle required.

 

This position requires proof of vaccination. As a condition of employment, the Company requires that all employees be vaccinated or be approved for medical or religious accommodation.

To apply for this job email your details to hr@pacxa.com