Cyber Operations Analyst

Website hwnelectric Hawaiian Electric

Taking care of you is our top priority.

We recognize our competitive advantage — our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company’s foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


The P EE CYBER OPERATIONS Department of the P VP CYBER RISK MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancies available. This position may be filled on Oahu, Maui, or Hawaii Island (Role: PROFESSIONAL)


Serves as technical specialist responsible for, monitoring, operating and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24/7 operations and security monitoring for Hawaiian Electric.


Perform pro-active monitoring of system and network element alarms and alerts to identify those components/elements that may lead to, or already are causing degradation or failure.

Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real-time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.

Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management.

Maintains inventory in conjunction with the Desktop Services Section of installed hardware and software, and insures adequate maintenance coverage.

Document data and telecommunication networks, network servers, software and service configurations. Update and maintains configuration tables and drawings. Maintains up-to-date knowledge of IT, security, telecommunications, products, trends and directions.

Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.


Knowledge Requirements

Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications-oriented sub systems.

Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience.

Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols.

Knowledge of trouble ticketing systems and performance/trend analysis tools.

Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures.

Knowledge of automation tools including Python scripting and API use.

Skills Requirements

Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.

Ability to effectively communicate with peers, users and management using verbal and written communication.

Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously.

Strong interpersonal skills to influence and persuade various groups or individuals.

Aptitude for learning with ability to identify problems and desire to find solution.

Experience Requirements

3 years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting.


Number of Vacancies: 1

Work Schedule: Monday – Friday

Work Hours: Shift

Location: Oahu, Maui or Hawai’i Island

Hiring Range: The hiring range for the Cyber Operations Analyst [Req ID 8162] position is $67,000.00 to $83,700.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state’s 1.4 million residents. The company is also one of the state’s leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

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