Help Desk Support

CANDIDATE MUST BE BASED AND LIVING IN OAHU, HI AND OPEN TO SHIFT WORK

Description:

Help desk/over-the-phone support involved, in which the technician will provide the first line of defense/ tier 1 support, and escalate the issues to the higher level tiers as needed on the overnight shift for Sunday-Thursday 10pm-7am. They will be using a ticketing system called ServiceNow to document tickets. If the call volume is low overnight, will work on ticket overflow from the day shift.

Skills:

• Desktop Support
• Help Desk
• Customer Troubleshooting

Additional Skills & Qualifications:

• Excellent customer service, courteous personality, and willing to help.
• Positive attitude, ability to work with a team, and great communication skills. Passion for IT and eagerness to learn.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.