Information Technology Specialist

Role:

Responsible and accountable for the following areas:

• Information Technology Specialist Level 1 (hereinafter called IT SPC) for I. Kitagawa & Co., Ltd. and affiliates (hereinafter called Company).
• Affiliates Include: DSD, IK Motors, Inc. dba Kamaaina Motors, Kama’aina Nissan and Kona Auto Center, Inc.
• Will have thorough knowledge of all company computer systems in order to repair, replace, maintain, and assist staff with hardware and software issues.
• Will have a thorough knowledge of networks in relation to schematic wiring and computer setup.Will assist in maintaining a detailed charting of the hardware of the Company and its systems.
• Direct report is to the Chief Information Security Officer (hereinafter called CISO) and in her absence, the President.

Responsibilities

• Assist in maintaining a complete hardware chart to identify all computer hardware of the Company. By company, department, and individual workstation.
• Assist in maintaining a complete software chart to identify all approved computer software of the Company and the applicable license in effect. This is to include internet requirements for the respective manufacturer.
• Assist in maintaining a complete chart on all telecommunications
  equipment. Telephone, fax, copy and wireless systems.

Job Description

• Will assist in ensuring all security updates and patches on various systems are implemented and kept up to date. Will assist the IT Security Specialist.
• Will be responsible for the installation and maintenance of individual workstations, including printer and computer components.
• Will be responsible for the setup and maintenance of workstations in terms of installation of hardware components, software, and updates/patches.
• Will assist in assuring the Company that only approved hardware and software is utilized with the assigned system. In addition, will notify the CISO, immediately, when unauthorized software must be removed.
• Will assist in coordinating all hardware maintenance, updates, and repairswith the CISO of the Company.
• Will maintain library of required literature for respective software providers.
• Will assist in maintaining back-up equipment to minimize down time with any workstation.
• Complete assigned Tech Support Tickets in a timely manner and maintain all relevant documentation.
• Will maintain a daily activity log for historical reference to include installations, troubleshooting, repairs, and maintenance done. Daily documentation will be logged in the Tech Support Management System.
• Will maintain documentation of assigned Tech Support Tickets in the Tech Support Management System.
• Will be provided a work area to monitor all computer activities.
• Work on and/or assist with any projects as assigned by the CISO.
• Must have a valid Driver’s License with an acceptable Driver’s Abstract.

Work onsite (this is not a remote position).

Benefits:

Excellent benefits, including medical, dental, vision insurance coverage, 401(K) for qualified employees, and competitive pay.

Pay Range: $17.10 – $24.00 per hour